We Need To Address Your Inability To Address
I do food deliveries for an app-based company. I receive an order for $4 total to take an order from a BBQ place to an address ten minutes away. Okay, easy money!
I acknowledge picking up the order and send my usual message.
Me: “I’m on my way. I will be there in ten minutes.”
Customer: “Hey, I’m actually at [other address]. Can you bring it here?”
I look up the address and see that it is an hour away. Not only is this against policy, but this person now wants me to drive an hour for $4, which means the second hour of peak order time will be spent not getting paid.
Me: “Sorry, I can only deliver to the address listed. I will be there in ten minutes.”
Customer: “Come on! Do me a solid. I don’t have money to pay for delivery out here.”
Me: “I could lose my job if I do what you’re asking. I will be at [address provided].”
He continues to harass me while I drive to the location he listed on the order. I get there and see that it is a chain drugstore. I explain what is happening to the cashier and she rolls her eyes.
Cashier: “We’ve had that before. Sometimes people take the lowball offer, but more often than not, we end up with his food.”
I reached out to the support team to ask what to do. They confirmed what I had said and canceled the order. I still got paid, and I kept the food.