The Hurrying Harrying
I’m managing the self-checkout section. A grumpy-looking older gentleman gets all up in my face. He’s carrying a single loaf of bread.
Customer: “I’m in a hurry, and all your cashiers’ lines are too long!”
He says nothing more and just looks at me expectantly.
Me: “Well, we have no line on the self-checkouts, sir. I can help you if—”
He cuts me off and immediately scans a loaf of bread. He then thrusts a $5 bill at me.
Customer: “Take this and give me my change.”
Me: “Unfortunately, this self-checkout doesn’t—”
He cuts me off again and tosses the bread at me.
Customer: “Then I don’t want it.”
Me: “Sir, if you’d let me finish, this particular self-checkout doesn’t take cash, as indicated by all the signs. The one at the end here does take cash, so I could—”
Customer: “This is taking too long. I’m in a hurry!”
Me: “Sir, the lines at the regular checkout are being cleared in five minutes. If you let me help you, I can get you checked out in less time than that. If you truly cannot spare that long, maybe right now is not a good time to come and buy bread.”
Customer: “Are you telling me to go away?!”
Me: “No, sir, I am telling you to ‘hurry along’.”
He stormed out without his bread. I hope he learned patience!