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Balling Up That Zero Tolerance

, , , , | Right | May 14, 2024

Despite technically only being a waiter, I have full managerial discretion from the owners when it comes to dealing with customers.

One night, we get slammed out of nowhere. It’s only a fifteen-table place, but when you go from two tables to a full house plus a wait in about ten minutes, things get hectic.

I’m taking tables in the order they came in, but I’m dropping silverware at tables along the way and letting them know I’ll be with them as soon as I can, just trying to make sure they know they aren’t being ignored; we’re just busy.

The grandma at a table of five (grandparents, parents, and a kid) decides I’m not being fast enough, and as I’m taking an order from a nearby table, she balls up her napkin and throws it at me.

Customer:Excuuuuse me! We’re ready to order!”

I turn to look at her.

Me: “And I am ready to tell you to get the h*** out.”

I went back to my business.

While I was back in the kitchen turning in some tickets, one of the other waiters found me and let me know a table wanted to speak to a manager. The look on that woman’s face when I walked back out and asked why they were still here was priceless.

That Attitude Is No Bueno

, , , , , , | Right | May 14, 2024

I speak just enough Spanish that I can help Spanish-speaking customers, especially with prices. One day, this family comes up asking me for price checks using a translator.

Me: *In Spanish* “I can speak limited Spanish.”

This makes them very pleased. I’m price-checking things for them and giving them advice on where similar things are and what is and isn’t on clearance — just doing my job. All of a sudden, a woman behind me starts speaking loudly.

Customer: “HELLO?! DO. YOU. SPEAK. ENGLISH?!”

Me: *Turning around* “Yes, of course. I’m just busy with these customers right now.”

The customer turns to her husband.

Customer: “I don’t know why they waste their time with people who can’t even speak English.”

I ignore the comment and just continue helping the family because I’m not entertaining this BS. After another minute, I finish with the family and turn over to the other customer:

Customer: “What’s your name? Who’s your manager?”

I tell her all the information.

Customer: “Good, because that was f****** ridiculous to just ignore me when I can at least speak this country’s language!”

Me: “It’s a shame you put so much pride in speaking English but never stopped to learn its manners!”

Customer: “What did you say to me?!”

Me: “I said it in perfect English, ma’am. Have a bueno day!”

Don’t Discount The Customer’s Ability To Discount, Part 27

, , , , | Right | May 14, 2024

A table has called for the manager, so I head over.

Customer: “We’re very upset! Our food was cold!”

I can see that they’ve barely touched it.

Customer: “My loaded potato is so cold that the butter isn’t even melting, and my husband’s pulled pork is cold!”

I apologize because I believe her, of course, but I tell her:

Me: “I will be happy to replace it with hot food.”

For some reason, they don’t look happy with the resolution, and it’s then that I know they want a discount. Years of customer service teach you how to recognize these types quickly.

Customer: “But what about my husband’s pulled pork?”

Me: “That’s a quick-sell item; I can have a new extra-hot plate of it ready pretty instantly.”

Customer: *Disappointed* “Oh.”

I personally run the new extra-extra-hot food out within minutes. I ask them if the food is hot enough for them; it’s actually piping hot, but I am making a point.

Customer: *Seeing the steam rise from the plates* “Yes, but I think we’re entitled to—”

Me: “Excellent! Thank you for your patience!”

I turn and leave them to their food that’s so hot they can’t touch it for a few minutes.

I am called over again at the end of their meal. Before they can raise another grievance:

Me: “Ah, lovely, you seem to have finished your meals. I assume that means they were to your satisfaction?”

Customer: “Well, no, it wasn’t as good as I was hoping.”

Me: “I’m sorry to hear that.”

Customer: *Stares expectantly*

Me: *Smiles*

Customer: “I think we should get a discount.”

Me: *Not skipping a beat* “No, that will not be happening. Did you have any constructive criticism I can bring back to the kitchen, or are you just fishing for a discount?”

Customer: “That’s very harsh of you!”

Me: “No, ma’am, it’s policy. We don’t give out free food or discounts as a policy; when we did in the past, people would make up all kinds of fake complaints to take advantage of it. Now, we offer to replace food, or we accept constructive criticism, but we will not now or ever grant any kind of discounts or give food away for free. Now… is there anything else I can help you with?”

Customer: “Hmph! Don’t be expecting a tip!”

Me: “I haven’t been since the moment you lied about the temperature of your food, ma’am. Are you paying with cash or card?”

She was certainly not expecting me to hold my ground like that. She just sat there with her arms crossed while her husband sheepishly paid the bill and apologetically escorted her out.

Related:
Don’t Discount The Customer’s Ability To Discount, Part 26
Don’t Discount The Customer’s Ability To Discount, Part 25
Don’t Discount The Customer’s Ability To Discount, Part 24
Don’t Discount The Customer’s Ability To Discount, Part 23
Don’t Discount The Customer’s Ability To Discount, Part 22

When They Think They’re Big Fish

, , , , , | Right | May 14, 2024

I work in a restaurant near a convention centre. Some kind of legal convention is taking place as we’ve been serving lawyers for a few days.

I am serving a table of Ivy League-educated lawyers. How do you know when someone is Ivy League-educated? Don’t worry; they will tell you.

Customer: “Is this sushi fresh caught? Sea to table?”

Me: *Rather quickly* “No.”

Customer: *Frustrated* “Most of us have travelled internationally for this, and you guys can’t even give us fresh caught?”

Me: “Unfortunately, sir, Manitoba is landlocked.”

The most expensive education in the world still doesn’t teach common sense.

Born To Be A Dad

, , , , , , , | Related | May 14, 2024

This story happened a while ago when my husband was trying to reengage his maternal family with whom he had little contact due to the demands of his hateful mother shortly after her passing. We had invited his cousin and their family to our house for a small get-together. We were both a little apprehensive since it had been so long since my husband had seen them.

His cousin has two sons. One was just under two years old and the other was seven. At this time, my daughter would have been roughly six months old. When they arrived, we left my daughter lying in her playpen while we answered the door and did the usual greetings. Their eldest son apparently didn’t approve of this.

Son: “I thought you had a baby?”

Me: “Oh, yes, she is lying down over there.”

Son: “Oh, can I go see her?”

Me: “She’s very tiny. She can’t really play.”

Cousin: “Oh, he knows. He adores little kids and babies. He was so excited when I told them you had a daughter. He’s going to be begging to do everything with her. Please feel free to tell him if there is anything you’re not comfortable with, though.”

Even as she said this, [Son] had run over to the playpen and was now sitting on the ground right outside of it, playing with my daughter through the mesh side of the pen.

It didn’t take long for him to come back begging to hold our daughter. I was a first-time mom and a bit overly protective, so I was a little apprehensive about trusting my daughter to a kid so young. Still, after making sure he had sat down on a couch to minimize dropping risk, I set her in his arms. He looked excited and immediately started making cute faces at her and playing with her.

Cousin: “I’m pretty sure you just made his day.”

[Son] held my daughter for over half an hour, only reluctantly giving her back when his brother toddled up and demanded they play together.

Later, when I put my daughter down for some tummy time, [Son] laid down beside her to play with her more, even “guarding” her to make sure his brother didn’t accidentally step on her in his play. And when it came time to feed her, [Son] immediately showed up begging to be the one to feed her.

Me: “I know you said he liked babies, but I have to admit I wasn’t expecting him to be this committed to her.”

Cousin: “Yeah, I know, he’s a bit obsessed, but I figure there are worse things to insist on than taking care of people.”

Me: “It’s not just his liking kids; he’s good with her! I’d never have guessed a kid that young would know how to be that good with a baby.”

Cousin: “It comes from lots of practice. He begs anyone with a baby to let him ‘help’ them. And when he can’t find an actual baby, he will break out his dolls or make [Younger Sibling] play as his baby instead.”

At that point, [Son] had just emptied the jar of baby food he was feeding [Daughter] and done a passably decent job cleaning her up.

Son: “[Daughter] is done eating, but she needs to be changed. Want me to change her? I change [Younger Brother’s] diapers sometimes.”

Cousin: “What kind of diaper is it?”

[Son] responded reluctantly as if he had been caught in a lie.

Son: “Poopy.”

Cousin: “What he fails to mention is that we generally only let him change pee diapers to avoid any accidental messes.”

Me: “Well, sounds like a no from mom, but tell you what. You can come help me change her, assuming mom’s okay with any, err… inevitable anatomy lessons?”

Cousin: “Oh, that won’t be a problem. She’s hardly the first little girl he’s asked to help change.”

He joined me at the changing tables to hand over wipes and baby powder as requested while informing me, quite seriously, that he knew it was important to make sure you clean inside the vagina and not just the vulva to avoid infection, even if he hadn’t gotten a chance to practice that particular skill yet.

The only time [Son] wasn’t doting on my daughter the whole visit was during her nap, at which point his younger brother got all the attention and care my daughter had previously been monopolizing.

His mother admitted that he was a great help with his brother, but she also confessed the downside to his baby obsession.

Cousin: “He’s been begging [Cousin’s Husband] and me to give him a new sibling for at least a year now. If he had his way, we would pop out a new kid every year so he never ran out of babies to play with.”

Once our visit was over, the boy started asking when they could come to visit next so he could play with our daughter more. He got his wish there, and we did many more visits with them. In fact, he ultimately proved pervasive enough to get that baby sibling he was always begging for.

Years later, he now babysits our daughters for us, and they all adore him. He will be an amazing father one day.