Tell us about when a customer was wrong and you managed to prove it!

We all KNOW the customer isn’t always right, but I’d love to hear how some of you managed to prove it and wipe that smug smile off their face!

I use to work for a payday advance company, I had a crazy lady complain to my manager that I pocketed her money. The manager got the area gm involved who came into the store, showed the customer the camera footage of me handing her the money. The crazy lady still argued I took her money so my GM apologized, and gave her the amount of money she claimed I stole! I was furious! Cut to about 2 months later, crazy comes back in and tells the store manager she found the cash in her other purse. Never apologized to me and never paid back the extra cash she got from us. But she was banned from ever using that company again, so I counted it as a win.

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If you haven’t already, you should submit that as a story!

I’m glad that crazy lady will now leave you a loan…

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I’ll do that, thanks!

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