Phantom bag ladies?

In 2008, Mom and I went to see Andrew Lloyd Webber’s The PHANTOM OF THE OPERA*. While because we had been in the city (Toronto) all day-we were walking into the Theatre (I think it was Princess of Wales theatre) and an usher standing in the front asked if “they could help us”. And they got a really weird look on their face when Mom told him that “we were there to pick up tickets”. We later realized that he must have thought us as “bag ladies” or something due to our bundle buggy.