Mean receptionist at ear, nose & throat doctor

The other night the parents and I were talking about U.S.'s healthcare vs Canada’s healthcare. When I corrected myself after I said “bad doctors” I corrected it to “bad medical team professionals” (anything from the receptionist to the doctors, including nurses). And my parents said that Dad’s doctor said he doesn’t refer patients anymore to my Ear doctor (who is an ear, nose & throat doctor) due to the fact, that there is/was a mean receptionist. (And my own father encounter this mean one on the phone as well).

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