The story I’m looking for is one at a grocery store where a manager creates a policy and insists on his employees pester every single customer with greetings and asking if they need any assistance. The employees tell him that the customers don’t like to be bothered while shopping and to leave the interactions to a minimum. Well, the manager doesn’t listen and the one customer he pulls the “let me show you how it’s done” stunt on proceeds to tear him a new one, which ends up getting the policy immediately scrapped.
Those types of stories are my favorites where an overbearing manager creates crazy and impossible work demands that the employees know wouldn’t work, but ends proven wrong when things fail right in front of them