Was Barking Mad To Let Them Stay In The First Place
I don’t know if it’s just my resort that gets this or if it’s everywhere, but so many people come and check in with “service dogs”, and it is so painfully obvious that they’re not really service dogs. This happens during check-in.
Customer: “Just so you know, I have a service dog: a black poodle, golden retriever mix. It’s for medical alert.”
This dog isn’t with her during check-in.
When we ask her the two questions we are legally allowed to ask, she gets angry and threatens us.
Customer: “You’ll get in trouble for asking those questions!”
I pull out our booklet and literally show her the law before she gives up. As we’re doing this, her husband brings the dog in, and this furry friend can’t even listen to being told to sit. Before I can even finish checking them in, it tries to jump on other guests and barks.
Me: “Ma’am, I am not convinced that this is a service dog.”
The woman tries to talk to me but is being pulled away by the dog who has discovered an interesting new smell.
Customer: “I told you that you will be in trouble if you deny access to my service dog!”
Me: “Your dog has been in the lobby for five minutes, and it has disobeyed your every order, bothered other guests, and been a noise nuisance. This behavior is bad for a dog in general, let alone a service dog.”
Customer: “That’s it! I’m going to complain! Where is your manager?!”
Manager: “I’m standing right behind you, and I am charging you the hotel’s pet fee, plus a cleaning fee.”
Customer: “That’s discrimination! Why am I being charged a cleaning fee?!”
Manager: “Because I doubt the steaming turd next to us was made by one of our other guests, ma’am.”
He points down to the recently-deposited evidence.
Customer: “Oh, s***!”
“Oh, s***,” indeed! They were charged the pet fee and a cleaning fee, and we took a bigger deposit against their room. They had to check out early since the dog was such a barker that we got multiple noise complaints.