Zero Tolerance For Zero Acceptance Of Zero Availability
I’m working as a controller for a taxi company but am remote working from home.
Me: “Good morning! [Taxi Firm], how may I help?”
Customer: “I need a taxi; I am a regular.”
Me: “Sorry, we’re fully booked at the moment, but I can provide you one in the next forty minutes.”
Customer: “No, I need it in five minutes.”
Me: “Sorry, I don’t have any cabs available. I can’t send you one.”
Customer: “You’re lying! You have cabs available! You’re just being very unprofessional, and I will complain to the office about you not knowing how to do the work!”
They start shouting, and I continue being apologetic until my coworker takes the phone from me.
Coworker: “Nothing available! What do you want, a screenshot of our screen saying that we have nothing available?!”
Customer: *Continues shouting*
Coworker: “From now on, we won’t provide you with our services. Thank you for calling. Bye!” *Click*